FAQ

Where do you ship from?

  • We ship all USA orders from our fulfillment center located in Phoenix, AZ. We offer USPS Priority Mail shipping as well as USPS ground shipping with tracking available.

Do you ship worldwide?

  • No, we only offer USA orders ONLY (for now)!

How much does shipping cost?

  • Shipping depends on where we are shipping and size of package.
How can I cancel an order?
  • Orders can only be cancelled in 24 hours after placing the order. Contact info@shopkreto.com to cancel an order. 

    How long will it take to receive my order?

    • PROCESSING TIME: Once you place your order, there will be a 4-7 business day processing period before shipment. 

    SHIPPING TIME: After processing, Your Item/s will be packaged and shipped the same or next day!    

    Will I get a tracking number?

    • Yes of course. When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number. 

    Will you email me when my order is shipped out?

    • Yes! You will get a confirmation email after you have placed your order, and another when your order is dispatched. 

     

    What happens if I type in the wrong address?

    • If you provide us with a wrong address please email us at info@shopkreto.com and we will change it to the correct address only if your item has not been shipped yet. 

       I have a special request for my order. How do I do that?

      • You can add your special requests in the 'Comments' box inside your Shopping Cart. Write your request as clear as possible and we will do our best to comply.

      How do I change an order after It has been placed?

      If you want revise any information with your order, please contact us as soon as possible at info@shopkreto.com. 

      Why I didn’t get a confirmation / shipping email?

      After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address. If you didn’t receive a confirmation email, please check your spam box. To ensure that our emails do not go to your spam/junk folder, add info@shopkreto.com to your email address list. If you have further question about your order please feel free to contact us.

      What do I do if I received an incorrect order?

      If you have any issue with your order, please don’t hesitate to contact us via email: info@shopkreto.com with your order information. So we can assist you solve your problem as soon as possible.